MadCap Feedback™ Server — User Feedback and Reporting

Web 2.0 Features Foster Author-Reader Connection

• The MadCap Feedback Server combines the best of Web 2.0 access to readers along with the flexibility to control how information is shared with the community.
• Readers can post immediate, blog-style comments and the comment can become part of the page that future readers can see.
• Content teams can establish rules-based access, whether it is allowing everyone to contribute or only registered users.
  • The approved comment mode requires readers' comments to be approved by the project author before they go "live."
  • A live comment mode, ideal for internal development or open source projects, facilitates input from the entire community.

Topic Rating

• The MadCap Feedback Server also offers Web 2.0 support for rating topics.
• It enables readers to rate published information using a standard five-star system, so authors can find out what information readers truly find beneficial.
• Readers' topic ratings are tabulated, providing an overall community average score that all readers can then see on a page-by-page basis.
• Authors have the control to turn this feature on or off at will.

Feedback Explorer

Available both within the Flare interface and as a separate application, the Feedback Explorer allows content authors to view and track all reader activity via a user-friendly interface.

Search Terms

• Using the Feedback Explorer, authors can view search keywords entered by users.
• This helps to answer such questions as:
• What are they looking for?
• What are they finding?
• What are they not finding?

Synonym Support

• Content authors can add synonyms to synchronize search phases, increasing the chances that readers will find the information they are seeking.
• Since the synonym data is separate from the project data, there is no need to re-publish the content pages.

Charts

By transferring user statistics to configurable, multi-color, multi-shape feedback charts, authors can analyze and report on readers’ usage trends.

Web and desktop support

The Feedback Server, not only tracks reader activity on Web-based Help, but also on desktop documentation, such as HTML Help and DotNetHelp. This allows a wider base of authors to take advantage of MadCap Feedback and benefit from thorough insight into usage patterns and requirements.